FAQ
Shipping & Delivery
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Once your order ships, you will be sent an auto-email containing tracking information.
To track your order:
- You can click the tracking link in your shipping confirmation email. Check your spam folder if you cannot find it.
- Or track it directly here: TRACKING MY ORDER.
- Or check the order status in your account under [Tracking] in [My account] in the app.
You may also email us at support@shopmicas.com (with order# & order status) and we’ll check it for you.
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Tracking updates may be delayed due to:
- Force majeure (weather, strikes, restrictions, etc.)
- Customs clearance delays
- Contact issues with local carriers
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An email with tracking info is sent once your order ships.
If you haven't received it:
- Confirm that your email address is correct.
- Check your spam folder.
- Check the order status in your account.
If still missing, email us at support@shopmicas.com (with order# & reason).
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If your item is marked delivered but not received:
- Verify your address.
- Contact the courier.
- Check with neighbors or mailbox.
- Wait 48 hours — sometimes tracking updates early.
If still not received after 3 business days, email support@shopmicas.com (with order# & reason).
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Possible causes:
- Invalid or missing address information
- Carrier unable to deliver
- Customer refused the package
We are not responsible for incorrectly delivered items if the address provided was wrong at purchase.
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If delivery failed, verify your address on the confirmation email. If it is correct, contact the courier directly for re-delivery.
Order Issues
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For changing order
If not yet shipped: Email us at support@shopmicas.com.
- For item changes (color/size): "Item Change #XXXXXX"
- For address changes: "Address Change #XXXXXX"
If already shipped: we cannot modify the order.
For canceling order
If not shipped, email us with (order# & reason).
If shipped, we may be able to stop the shipment — otherwise cancel after delivery.
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Email support@shopmicas.com with shipping label and details so we can resolve quickly.
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Email us with your order number, problem explanation, and photos.
Returns and Refunds
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Email us within 14 days at support@shopmicas.com with your order# & reason.
You must pay return shipping unless the product is defective.
- Do not return to sender's address.
- No returns accepted without contacting us first.
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Refunds take up to 10 business days after the return is processed. A confirmation email will be sent afterwards.
Payments and Promotions
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You must ensure compliance with import rules and pay any applicable customs fees, taxes, and tariffs.
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Accepted payments: Apple Pay, Google Pay, Paypal, Shop Pay, Visa, Klarna, Mastercard, and American Express.
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All prices are displayed in U.S. dollars.
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Only one promo code can be used per order.
Product & Sizing
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Check each product page's size guide. Or email support@shopmicas.com with item title and your measurements.
Affiliation & Influencer
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Email influencer@shopmicas.com and we’ll follow up!
Still have questions? Email support@shopmicas.com.
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We respond within 24–48 hrs on business days. If no reply:
- Check spam/junk folders
- Whitelist our email address
- Reach out via social media
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Usually done by adding our email to your address book or safe list. If unsure, contact your email provider support.